Reducing risk: scripting positive responses
When was the last time you listened in to reception on a busy morning?Patient experience is becoming one of the most important criteria in measuring a practice’s performance, with frontline communication being a key aspect of this.
Overheard in public...
When I was asked by the risk team at MDDUS to contribute as a guest blogger I thought it would be interesting to be involved in what sounds like a useful exercise to allow members to share experiences to help reduce their risk – and of course the risk to our patients.
Reducing risk: how risky are DNAs?
In the midst of a busy surgery, particularly one that is running behind, many clinicians describe feeling a sense of relief when a patient doesn’t turn up for their booked appointment.
Reducing risk: how risky are your clinical record workflow systems?
So.... to the “whole other blog” referred to in last month’s post.When was the last time you audited your document workflow systems?
Telephone consultations – where are your risks?
The telephone has been an accepted part of our lives in various and increasingly bewildering guises since the late 1800s. I came across an advert recently extolling the virtues of a new camera that you can also make telephone calls with.